Shipping policy
Effective Date: 20 March 2023
Comfort Mate is an Australian-owned and operated company based in Australia. We aim to provide reliable and transparent shipping services to all our customers.
🚚 Order Processing
- Orders are processed within 1–2 business days
- Processing occurs Monday to Friday (excluding Australian public holidays)
- You will receive a confirmation email once your order has been dispatched
📍 Delivery Timeframes
- Standard delivery time: 7–12 business days
- Some orders may arrive sooner (as fast as 4 business days) depending on location and courier availability
🇦🇺 Shipping Within Australia
- We ship across all Australian states and territories
- Delivery times may vary for remote or regional areas
💲 Shipping Costs
- Shipping rates are calculated at checkout
- Free shipping promotions may be offered from time to time
📦 Tracking
- All orders include tracking
- Tracking details will be emailed once your order has been shipped
- Please allow up to 48 hours for tracking updates
⚠️ Delays & Liability
While we work with trusted logistics partners, delays may occur due to:
- Courier disruptions
- Peak periods
- Weather or unforeseen events
Once an order has been dispatched, Comfort Mate is not responsible for delays caused by third-party carriers.
📫 Address Accuracy
Customers are responsible for providing correct shipping details. We are not liable for orders shipped to incorrect addresses provided at checkout.